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Letter to Bob Dunham
Bob, I read your articles with interest in each issue of this magazine. I have been in the collection...
More Creative Collection Training Tips
Openers can be just as important as review sessions. They set the tone for your class, help your trainees...
More Ways to Motivate Your Collectors
Tax season is over. The 2011 tax season was fair in results. Overall, most debtors did make good attempts...
Columnist Bob Dunham
"And the award goes to..."
It is that time of year, the award season. Actors are recognized for their talent shown on the big...
Specialize or Diversify: Credit Card Challenges and Student Loan Growth
Welcome 2012, have been waiting for you. Why is 2012 so important? It’s the start of a new year. In...
Negotiating Unsupported Frivolous Lawsuits
When I wrote about frivolous lawsuits in the past, it generated many e-mail responses of support on...
Make the Call Worth Your Dime, Leave a Message
In this issue’s featured topic, Collection Advisor is spotlighting telecom collections. I thought...
Choosing Between Aggregate and Blanket Settlements
What is a better authority: having a client aggregate settlement or a simple blanket settlement percent?...
Direct Drop Useful, But May Violate TCPA
In Collection Advisor’s work with collection professionals around the country, we have noticed a general...
Three Types of Skips
Greetings from the great State of Alabama! ROLL TIDE ROLL!! With my travels all across this nation...
Record Breaking Settlements Over Debt Buying Collection Techniques
The second-largest penalty ever levied on a debt collector was settled at the end of January. Asset Acceptance...
The New Mortgage Collection Environment
Collection efforts for mortgage collections that worked well in times of easy credit may not be appropriate...
FTC Commissioner Brill Explains FDCPA and the New CFPB
Julie Brill, Commissioner at the FTC welcomed the new Consumer Financial Protection Bureau (CFPB) stating...
The Thrill of the Hunt
Skip tracing is based on one of the most primal exercises we as a species have participated in: the hunt....
Top 25 Most Influential Collection Professionals 2011
An influential professional is not only driven by a powerful return on investment but the methods by...
Grappling With Medical Debt
The rising cost of healthcare has been hit hard by the bad economy. Healthcare costs mirror a steady...
ACA's New Superhero Mark Neeb
Described as a superhero by attorney Adam Plotkin, Mark Neeb was given the superhero name, ‘Markman’...
How Credit Card Collection Trends Are Changing
The collection industry continues to change, as the economy marches onward through the recession....
Columnnist Rodney Bowers
Technology Addresses Document Management Problems
Every agency faces the monumental task of managing the myriad of documents that support their business...
Virtual Desktop Initiatives Lower Technology Costs
Today’s economic environment is continuing to pressure agencies to do more with less: lower liquidation...
Hi Tech Requirements for the HITECH Act
This column has addressed a number of security related requirements that result from regulatory...
Telecommunication Options for High-Volume Campaigns
Telecommunication portfolios typically involve large numbers of accounts with low-dollar values compared...
Sony PlayStation Compromise Underlines the Need for PCI Compliance
The recent compromise of the Sony PlayStation Network affected the personal accounts of 77 million...
Columnnist Wendy Badger, Esq.
Recurring Telephone-Initiated ACH Debit Entries
Until September 16, 2011, the NACHA Rules allowed for only single-entry ACH debits for Telephone-Initiated...
Empowering the Collection Staff
In the last few years, we, as an industry, have seen a surge in collection complaints and lawsuits. Many...
FTC Issues Enforcement Policy for Collecting Decedent's Debts
On July 27, 2011, the Federal Trade Commission (FTC) issued an Enforcement Policy Statement (Matter...
EFTs, ACH, Checks by Phone, TEL-Entries & Web Payments
Processing payments used to be easy. A consumer would pay you in cash or send in a money order or...
How Merchants Have Taken the Convenience Out of Convenience Fees
The prospect is attractive — passing on the cost of processing a credit or debit card or check by...
Columnnist Ron Brown
The Secret of the Skip Tracer's Positive Mental Attitude
We continue our attempts to isolate the major characteristics of a successful tracer in this issue...
“THE VOICE”: Skip Tracing by Mirroring Response of Informants
“THE VOICE”: Skip Tracing by Mirroring Response of Informants In the last issue we discussed with...
Skip Tracing: The Hunter Instinct & Communication
In the last issue we tapped into the minds of a few of the nation’s top tracers to get a few ideas...
5 Expert Opinions on Manipulating and Massaging Data to Find Skips
In the last issue, we discussed cyber tracking through social sites — the “rules” and the “procedures”...
Social Sites Make Locating Debtors Easier Than Ever
Let’s take a break from mind manipulating and neurolinguistics and hit a lighter note with a look...
Columnnist Harry A. Strausser III
212 Degrees in 2012
There is a positive tone in the air in the ARM industry in recent months. Many conversations have...
Learn from the Salmon: Head Upstream!
When I was a young teenager I enjoyed fishing with my father. One year I had the pleasure of going salmon...
Benchmarking Makes the Best Better
One great reason to come to an ACA convention is to get great ideas and work with others. As you get...
Understanding the Consumer Clears the Pathway to Recovery Success
Today I am traveling through the San Francisco airport to my home in Pennsylvania. As I sat for over...
Review and Reinforce Using the Alphabet, Sticky Dots and TV Shows
As trainers, we work hard to provide as much valuable information as possible. Sometimes the amount...
Columnist Fred N. Blitt
Skip Tracing Issues That Impact Collection Law Firms
Like many of you, after I get home from work, I try to spend a little time with my family. In fact, on...
Mortgage Deficiency Collections
Collecting on a mortgage deficiency is typically not an easy task. The unfortunate set of circumstances...
The Dilemma of Privacy vs. Pleading in the HIPAA Era
What is HIPAA In 1996, President Clinton signed the Health Information Portability and Accountability...
6 Common Themes That Drive the Best Collection Law Firms
What is the one steadfast theme throughout everything that the best collection law firms do each day? ...
Client Audits Focus on Financial Department Segregation of Duties to Verify Their Court Costs
Another collection law firm blew up unexpectedly this past winter. As was the case with two other...
Top Five Skip Tracing Solutions 2012
Integrated Data Scrubbing, Scoring and Skip Tracing Ultimate Find utilizes data scrubbing, skip tracing...
Top Four Voice Boadcasting Solutions 2011
Dynamic Real-Time “Do Not Call” Lists Global Connect’s Strategic Voice Messaging System is a...
Top 4 High-End Collection Solutions 2011
Rules-Based Point System Maximizes Dollars Collected CollectOne is CDS Software’s single-source...
Top 6 Small Office Solutions 2011
Eliminates the Need to Upgrade Software CollectOne from CDS Software is a single-solution collection...
Top 6 Skip Tracing Solutions 2011
Color-Coding Option Focuses on Recently Added Information CBCInnovis provides risk management solutions...
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