Subscribe to E-Mail Edition
Login
Letter to Bob Dunham
Bob, I read your articles with interest in each issue of this magazine. I have been in the collection...
More Creative Collection Training Tips
Openers can be just as important as review sessions. They set the tone for your class, help your trainees...
More Ways to Motivate Your Collectors
Tax season is over. The 2011 tax season was fair in results. Overall, most debtors did make good attempts...
Columnist Bob Dunham
Specialize or Diversify: Credit Card Challenges and Student Loan Growth
Welcome 2012, have been waiting for you. Why is 2012 so important? It’s the start of a new year. In...
Make the Call Worth Your Dime, Leave a Message
In this issue’s featured topic, Collection Advisor is spotlighting telecom collections. I thought...
Choosing Between Aggregate and Blanket Settlements
What is a better authority: having a client aggregate settlement or a simple blanket settlement percent?...
The Slight Edge of Daily Discipline Defines Great Collectors
I just finished reading the book, The Slight Edge, by Jeff Olson. As I read this book, I could not...
From Skip Tracer to CEO Knows Value of Batch Tracing
This is a story about a young man who back in 1987 took a job at a collection agency to be a skip...
The New Mortgage Collection Environment
Collection efforts for mortgage collections that worked well in times of easy credit may not be appropriate...
FTC Commissioner Brill Explains FDCPA and the New CFPB
Julie Brill, Commissioner at the FTC welcomed the new Consumer Financial Protection Bureau (CFPB) stating...
Attendees & Vendors Rock 'n' Roll at ACA's Annual Convention
Missing the ACA International annual meeting in Dallas in July is a tragedy of major proportions. It...
Can Regulation Keep Up With Telecom Debt
How do you collect telecom debt when the debtors have possibly lost a major medium of communication:...
Utility Collections Utilize Skip Tracing
Utility collections as a craft has a distinctly different perspective from internal, first-party collections...
Top 25 Most Influential Collection Professionals 2011
An influential professional is not only driven by a powerful return on investment but the methods by...
ACA's New Superhero Mark Neeb
Described as a superhero by attorney Adam Plotkin, Mark Neeb was given the superhero name, ‘Markman’...
How Credit Card Collection Trends Are Changing
The collection industry continues to change, as the economy marches onward through the recession....
Agencies Work to Lower Government Debt
With new FDCPA restrictions popping up around every corner, collecting debt has become more difficult;...
IVR Experts Explain How to Increase Collection Results
Interactive Voice Response technology, better known as IVR, assists collection agencies in increasing...
Columnnist Rodney Bowers
Virtual Desktop Initiatives Lower Technology Costs
Today’s economic environment is continuing to pressure agencies to do more with less: lower liquidation...
Telecommunication Options for High-Volume Campaigns
Telecommunication portfolios typically involve large numbers of accounts with low-dollar values compared...
Sony PlayStation Compromise Underlines the Need for PCI Compliance
The recent compromise of the Sony PlayStation Network affected the personal accounts of 77 million...
Data File Format Conversions Improve Client Relationships
In today’s technology world with its plethora of hardware platforms, operating systems and applications...
Your In-House Databases Provide Internal Skip Tracing Process
The new business files have just arrived. You’re anxious to begin working and immediately begin...
Columnnist Wendy Badger, Esq.
Empowering the Collection Staff
In the last few years, we, as an industry, have seen a surge in collection complaints and lawsuits. Many...
EFTs, ACH, Checks by Phone, TEL-Entries & Web Payments
Processing payments used to be easy. A consumer would pay you in cash or send in a money order or...
How Merchants Have Taken the Convenience Out of Convenience Fees
The prospect is attractive — passing on the cost of processing a credit or debit card or check by...
7 Tips to Ensure TCPA Compliance
The Telephone Consumer Protection Act (TCPA) of 1991 and its implementing regulations pose a triple...
Professionals Advise on Consumer Financial Protection Bureau (CFPB)
The New Year brings a new regulatory agency, the Consumer Financial Protection Bureau (CFPB) to oversee...
Columnnist Ron Brown
“THE VOICE”: Skip Tracing by Mirroring Response of Informants
“THE VOICE”: Skip Tracing by Mirroring Response of Informants In the last issue we discussed with...
5 Expert Opinions on Manipulating and Massaging Data to Find Skips
In the last issue, we discussed cyber tracking through social sites — the “rules” and the “procedures”...
Social Sites Make Locating Debtors Easier Than Ever
Let’s take a break from mind manipulating and neurolinguistics and hit a lighter note with a look...
Listen Closely for Inflection, Tonal Range and Background Noise
In the last issue we discussed neurolinguistic techniques utilized by professional tracers when trying...
Using the Word 'Because' to Locate the Unlocatable
In the last issue we began discussing the use of neurolinguistics by skip tracers to obtain information...
Columnnist Harry A. Strausser III
Learn from the Salmon: Head Upstream!
When I was a young teenager I enjoyed fishing with my father. One year I had the pleasure of going salmon...
Benchmarking Makes the Best Better
One great reason to come to an ACA convention is to get great ideas and work with others. As you get...
Understanding the Consumer Clears the Pathway to Recovery Success
Today I am traveling through the San Francisco airport to my home in Pennsylvania. As I sat for over...
Review and Reinforce Using the Alphabet, Sticky Dots and TV Shows
As trainers, we work hard to provide as much valuable information as possible. Sometimes the amount...
Educators Nurture Collectors, Harvest Outstanding Results
Today I took a long walk behind my home in Florida. It is January, and the weather here certainly...
Columnist Fred N. Blitt
Mortgage Deficiency Collections
Collecting on a mortgage deficiency is typically not an easy task. The unfortunate set of circumstances...
6 Common Themes That Drive the Best Collection Law Firms
What is the one steadfast theme throughout everything that the best collection law firms do each day? ...
Client Audits Focus on Financial Department Segregation of Duties to Verify Their Court Costs
Another collection law firm blew up unexpectedly this past winter. As was the case with two other...
The Call to Organize Creditor Bar Associations at the State Level
The news rendered me speechless. I had just finished packing my bags for a five-day trip to the National...
Legal Collection Vision: Regular Strategic Planning
Have you heard about the hard-working lumberjack who, while laboring to saw down a massive tree, refused...
Top Four Voice Boadcasting Solutions 2011
Dynamic Real-Time “Do Not Call” Lists Global Connect’s Strategic Voice Messaging System is a...
Top 4 High-End Collection Solutions 2011
Rules-Based Point System Maximizes Dollars Collected CollectOne is CDS Software’s single-source...
Top 6 Small Office Solutions 2011
Eliminates the Need to Upgrade Software CollectOne from CDS Software is a single-solution collection...
Top 6 Skip Tracing Solutions 2011
Color-Coding Option Focuses on Recently Added Information CBCInnovis provides risk management solutions...
Top 4 Voice Broadcasting Solutions 2011
Users Select Max Number of DIals Global Connect’s Strategic Voice Messaging System is a Web-based...
